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Shipping & Warranty

Shipping

From Jan 2016, we can ship battery packs with surface or sea shipping only. Shipping time are as follows,

  • USA - 8 weeks
  • Canada - 3 months
  • Australia - 4 weeks
  • New Zealand - 5-6 weeks
  • UK, France, Italy, Germany, Netherlands, Denmark, Astria, Belgium, Finland, Norway, Switzerland, Sweden, Hungary, Czech - 8 weeks
  • Israel, South Africa, UAE, Saudi Arabia - 8-10 weeks
  • Japan, Singapore - 4-5 weeks
  • Other countries, please send email to pingping227@hotmail.com for ETA.

Sometimes, we could be able to ship battery packs by air to some countries. If you prefer air shipping, please contact us to check if it's possible.

It will take us around 7-10 days to make and test a new battery pack before shipping. Lead time is listed in every product page. For other products such as chargers or BMS, it will take us 1-2 working days to perform a final test and package them before shipping.

Shipping costs for all the battery packs listed on this web site are for surface or sea shipping.

Shipping costs for chargers listed on this web site are for air shipping that usuall takes one week to most countries. If you are going to order one or more extra chargers shipped together with battery packs by sea, we will send refund of the shipping difference to you.

Warranty

We guarantee Battery Packs with BMS purchased from us with a 12 months warranty against defects in quality.

Chargers have 6 months warranty against defects in quality.

If you purchase BMS (Battery Management System) Only, there's no warranty.

If you purchase Battery Cells Only, there's no warranty.

All products are checked for quality before being shipped out. If you purchased any items which appear to have a problem, please contact us. In most cases we are able to sort out the problem by providing technical support, without your sending anything back.

If we cannot resolve the problem by email we will provide you detailed instructions on how to return the item for repair or replacement only. Please do not return anything without first contacting us to obtain authorization. 

14 Day Return or Exchange

Returns or exchanges will only be accepted for defective or damaged products upon shipment and must be authorized by us before the product(s) is returned. We will replace, refund, or credit your account for a returned product(s) at our discretion. For any exchange or refund, we need the receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, packaging, & accessories. 

The warranty above is available for customers in the following countries ONLY:

USA, Canada, Australia, New Zealand, UK, France, Italy, Germany, Netherlands, Denmark, Ireland, Portugal, Astria, Spain, Belgium, Finland, Norway, Switzerland, Sweden, Japan, Singapore.

For customers in other countries, please contact pingping227@hotmail.com for details.

 

100% Customer Satisfaction

    It has been almost one decade that we're producing and improving these LiFePO4 Lithium batteries, as well as making every customer satisfied. You can see reviews on every product page by clicking "PRODUCT REVIEWS" after product description.

    Customers wrote these feedbacks since September 2014 when we moved to this new server. Before that, feedbacks were written on the web site of Resellerratings.com, when our elder web server and platform didn't have such a function.

 

 

 

 



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